Terms & Conditions

All material displayed across the Fourth Wave Wine websites including all brands within the Fourth Wave Wine portfolio is protected by copywrite. All content, graphics, branding and other intellectual property cannot be distributed or published by any third party without written consent from Fourth Wave Wine. All customer information is protected and will not be shared with any third party.

We have a 30-day return policy, which indicates there is a 30 day window post-receival of the item to request a return if the product is faulty or broken. We do not refund products for change of mind in line with food and health standards, and current Covid-19 parameters. 

To be eligible for a return, the item must have been broken in transit, which would either be reported by the logistics company or by the customer upon being received and opened. Please take a photo of the issue and send it to sales@fourthwavewine.com.au. If you find your item is faulty in taste or is showing tampering, please take photos of this as well and contact us at your earliest convenience. 

To request a return, please email sales@fourthwavewine.com.au with the order number, product purchased and any other information. If the return is accepted, we will send a return shipping label, as well as instructions on how and where to send the package. Items sent back without first requesting a return will not be accepted.

Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we may evaluate and resolve the issue.

Exceptions / Non-returnable items
We do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift vouchers.

Exchanges
The fastest way to ensure the correct order is received is to contact us and return the item you have. Once the return is accepted, please make a separate purchase for the new item. 

Refunds
We will notify you once we have received and inspected the return, and let you know if the refund is approved. Once approved, you will be automatically refunded on your original method of payment. Please note it can up to 3 business days to process the refund depending on your bank or credit card company.